Refund
We will receive and check your return to inform you, and inform you whether the refund is approved. If approved, you will be automatically refunded through the original payment method. Keep in mind that your bank or credit card company may also need some time to process and mail the refund.
We only accept payment according to the original payment path, if the use of coupons and other preferential terms, only the actual part of the payment will be returned. The refund time is subject to the bank's actual operating time, normally 3-7 business days.
If you have any refund problem you can email us by cvnccrystal@hotmail.com, we will try our best to deal with it ASAP.
Cancellation Policy
Can be cancelled free of charge before delivery, if you cannot complete that you can email us.
If the item has been post to you, you cannot cancel the deal for free. When the item is on the way to you, we can contact express company to stop delivery item to you, and you need to pay the cost incurred as a result.
Order Cancellations & EU Withdrawal Rights
If you wish to cancel your order, please contact us as soon as possible at cvnccrystal@hotmail.com.
Orders that have not yet entered production or shipment may be eligible for cancellation.
For customers located in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws.
To exercise your right of withdrawal, please contact us and provide:
* Your order number
* Your full name
* The email address used for the order
* The product(s) you wish to cancel or withdraw from
Please note that certain products are exempt from the right of withdrawal, including custom-made, personalized, or made-to-order products.
This includes, but is not limited to:
* Custom tuning
* Custom frequency (such as 432Hz or 440Hz)
* Custom colors
* Custom sizes
* Custom notes
* Personalized or made-to-order crystal singing bowls
Once production of a custom order has begun, the order cannot be cancelled, returned, or withdrawn.
If your order has already been shipped, cancellation may no longer be possible. In this case, please contact us regarding return eligibility after delivery.
